Privacy Policy

At Portugal Papers (operated by Okno - Documentação e Prestação de Serviços, Lda), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and Portuguese data protection laws.

Information We Collect

We collect the following types of personal data:

• Contact information (name, email address, phone number)
• Document-related information necessary for processing your requests
• Payment information (processed securely through our payment provider)
• Communication records between you and our team
• Technical data (IP address, browser type, device information)

How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your document requests
• Communicating with you about your orders and services
• Improving our services and customer experience
• Complying with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS technology, and we regularly review our security practices.

Data Sharing

We may share your data with:

• Portuguese government institutions (as required for document processing)
• Payment processors (for secure payment handling)
• Professional partners (translators, lawyers) under strict confidentiality agreements

Your Rights

Under GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to data portability
• Right to object to processing

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically for 7 years after the completion of services to comply with Portuguese legal requirements for business records.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: